SunCo CAMPAIGNS Lite – Academy – Centribal Plataform

Sunshine Conversations Campaigns

What is Sunshine Conversations Campaigns Lite?

It is a very intuitive computer application for WhatsApp campaigns.

Sunshine Conversations Campaigns Lite allows you to select one of your approved WhatsApp templates to carry out massive or simple message transmission.

You can use all kind of templates accepted by WhatsApp: text, parameters, buttons, documents, or images.

Requirements

It is necessary for Sunshine Conversations Campaigns Lite that you have:

A valid and active Sunshine Platform license.
An approved WhatsApp number.
Any approved WhatsApp template.

Application capabilities

You will be able to use a WhatsApp phone number configured within Sunshine Platform.
You will be able to send up to 1000 identified contacts using a CSV file.

If you need to enhance the features and move from Sunshine Conversations

Campaigns Lite to Sunshine Conversations Campaigns Pro, please contact marketing@centribal.com and learn more about Sunshine Conversations Campaigns Pro.

Sunshine Conversations Campaigns Pro is an application connected to Centribal Platform that will allow you to:

Enhance capabilities.
Access performance statistics providing output for WhatsApp notification delivery.
Upgrading possibility by connecting a chatbot to attend your users’ responses.

INSTALLATION INSTRUCTIONS

Installation

Click the “Install” button on the marketplace.

Setup

You need to know the following data to configure Sunshine Conversations:

App ID: Sunshine Conversations application identifier.
App Token: the application token is generated from two keys (id, secret) which will be provided by Sunshine Conversations. Please, use this link and follow the instructions to get the JWT.
WhatsApp Integration ID: Identifier of the WhatsApp integration within Sunshine Conversations.
WhatsApp Namespace: Identifier provided by Sunshine Conversations via email when the WhatsApp channel integration is created to be able to send notifications using templates.

Where can you get the information to configure Sunshine Conversations Campaigns Lite?

You can find the App ID, the Key ID and the Secret ID in the Zendesk Admin Center in the following path:

Apps and integrations > Conversation API:

With the Key ID and Secret ID you can follow the instruction of this link to create the App Token.

You can find WhatsApp Integration ID in the Zendesk Admin Center in the following path:

Channels > Messaging > WhatsApp Service and look up the final string in the URL.

You can find WhatsApp Namespace in your Facebook Business Account or ask your SunCo Advocacy for SunCo Owned WABA.

How to use Sunshine Conversations Campaigns Lite

Once you have configured Sunshine Conversations Campaigns Lite you will see a list of the approved WhatsApp templates:

When selecting a WhatsApp template, all the elements of the template are shown. The elements can be header, body, parameters, footer and buttons.

The options to send this WhatsApp notification can be individual or multiple.

If you choose individual notification, you will have to set the destination phone number and the variables to be set in each parameter of the template:

On the other hand, if you choose multiple notification by CSV, you will have to upload a CSV file containing the destination phone numbers and the variables of the parameters if the template is configured with parameters.
In the example, we have a template with one parameter, so the CSV file should have the following structure:
– First row: the name of the columns (Phone, Param1, Param2, ParamN).
– Following rows: the content of each column.

NOTE: This file can be made using spreadsheet software or by doing a simple text file, but saved as a .CSV file and the values inside, separated by commas.

Example of a CSV file:

Phone, Param1
+34608370934, 1234
+34608370935, 1235
+34608370936, 1236

FURTHER SUPPORT

Should you need further assistance, please, contact help@centribal.com

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